Shipping & Returns



Standard Shipping €5 (3 - 5 working days*)
+ Free express shipping on all orders over €50

Standard Shipping €15 (3 - 5 working days*)
+ Free express shipping on all orders over €100

Standard Shipping €15 (3 - 5 working days*)
+ Free express shipping on all orders over €100


*Delivery times provided are estimates. The Naxos Apothecary is not responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.


How customers know if an order has been shipped?

We send a shipping confirmation email as soon as a parcel has been collected. This email will also contain the courier tracking number.

Are there any additional taxes or duty?

Customers outside of the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any import duty or tax charges are out of our control and are invoiced to customers by the courier directly. Customers can contact local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

Are parcels insured?

The Naxos Apothecary insures all parcels during the time they are in transit until delivery. We require a signature for any goods delivered, at which point responsibility for the parcel passes to the person who receives and signs for the package. Please note, customers are responsible for insuring any return parcels to The Naxos Apothecary.

Can customers change their delivery address after the checkout?

Provided the items has not been collected by our courier, we will do our best to update the preferred address, but we cannot guarantee. An additional email to is important. Once the item is shipped, unfortunately, we are unable to change the delivery address.

Can customers have an order delivered to an address different to the billing address?

Yes, a separate delivery address can be selected at the checkout. If the customer is shopping with us for the first time, we reserve the right to ship his first order to his billing address (rather than an alternative shipping address).

What happens if nobody is able to sign for an order?

The courier will leave an ‘unable to deliver’ note and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking to be contacted so as a new delivery at a preferable time or address can be arranged.

Is it possible to ship to a PO box?

Unfortunately, we are unable to deliver to PO boxes.

If we've not answered your question above, please contact for further help.

Office hours are 10am – 6pm (GMT +2) Monday - Friday.


We offer refunds for all products returned within 15 days of receipt, in their unopened and original condition with intact packaging.

Refunds exclude all shipping costs.

We are unable to accept online returns for products purchased in The Naxos Apothecary signature store or elsewhere.

All refunds will be processed to the original method of payment.


We offer a refund on all products within 15 days of receipt, provided they are unused and in resalable condition. If the customer wants to return unused items, he may contact the courier directly. We send an email as soon as a package reaches our signature store.

Return address:

The Naxos Apothecary

3-5 Kolokotroni & Voulis Str.

105 62 Athens, GREECE


Do customers have to pay for a return?

Yes, customers are responsible for the cost of shipping returns back to us.

Where do customers find their order number?

The order number can be found in the subject line of both your 'order confirmation' and 'shipping confirmation' emails.

When will a customer receives his refund?

We process all returns within 3-5 working days of receiving them. When a refund is completed, we will send a 'refund confirmation' email. Please note: that refunds can take up to 10 days to credit on an account statement, depending on the card issuer, which is beyond our control.

Will a customer be charged tax or duty on his replacement item for damaged products?

We mark all replacement shipments for damaged products as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the local authorities request taxes on a replacement item, we recommend that you dispute these charges with them directly.

If we've not answered your question above, please contact for further help.

Office hours are 10am – 6pm (GMT +2) Monday - Friday.